At LoveNestle, we strive to promote a lifelike sexual experience and facilitate a joyful purchase process for all our fans. We endeavor to provide our customers with satisfying services by prioritizing product quality.
All LoveNestle torso dolls are produced with high-end silicone materials and thoroughly scrutinized by professional staff. The following policy outlines the terms and conditions for refunds and returning products. Feel free to contact us, if you encounter any issues while shopping at LoveNestle. Our Customer Service team is available 24/7.
Customer Service Time: Monday-Sunday
Refund
Customers can return LoveNestle products if the products are unopened and unused within 15 days after purchase. Customers need to bear all shipment costs and transaction fees under this circumstance. *Please note the return period will expire after 15 days on which customers or a third party other than the carrier acquires physical possession of our products. Return processing time: 2-3 business days Once LoveNestle receives your returned item and our customer service representative confirmed that it meets the eligibility criteria for a refund, we will process the refund or offer other services possible to address the situation accordingly. Refunds will be issued in the same form of payment used for the original purchase. Please communicate with our Customer Service Representative at [email protected] to confirm the product returning and refunding process. All return and refund requests that are not confirmed by our Customer Service Representative will not be addressed.Quality Issues
1. We suggest you initiate the return process within 24 hours if you discovered quality issues whilst opening the package for the FIRST time. We highly recommend you take a video or photos of exterior packages when you receive the product and unpack them for the first time. Because evidence of quality issues is required when submitting the Product Issue Form.
2. Please be aware, our products are handcrafted, and minor imperfections are not considered product damage. If your product has minor imperfections, feel free to contact our Customer Service Representative. Our staff will provide you with some maintenance support to cope with minor imperfections.
Customized Suction Machine Quality Assurance
LoveNestle is dedicated to providing our customers with top-notch quality assurance services. We understand the importance of reliable equipment to ensure smooth operations. Our sucking machine is designed and manufactured to meet the highest industry standards. We have implemented strict quality control measures to ensure that each machine leaving our facility is in optimal condition. However, we understand that unforeseen issues may arise despite our rigorous quality assurance processes.
Damages Due to Quality Reasons
If your sucking machine is damaged during use due to quality reasons, we want to assure you that we will take immediate action to rectify the situation. We prioritize customer satisfaction, and our dedicated customer service staff is ready to assist you at [email protected]. It is important to note that our after-sales service does not cover equipment damaged by human reasons. This includes instances where the machine has been mishandled, improperly used, or subjected to deliberate misuse. Our commitment to quality extends to ensuring that our customers use our products responsibly.
Regular maintenance and careful use of your sucking machine will extend its lifespan and prevent potential damage. Our customer service staff can provide guidance on routine maintenance tasks and answer any questions you may have.
In-Stock Sex Doll Order Cancellations
1. Customers need to fill in a cancellation form, and our Customer Service Representative will assist you throughout the process.
2. In-stock products will be shipped within 24 hours of purchase. Therefore, If the customer cancels the order within 24 hours after purchasing, LoveNestle guarantees to refund 95% of the full price of the order.
*Please note that we will deduct 5% of your order amount as a bank and online payment platform transaction fee.
3. Orders are not available for cancellation once shipped from our warehouses.
Customized Sex Doll Order Cancellation
The customized sex dolls will be completed and shipped within one week. Customers have the right to cancel orders within 12 hours after purchasing. If the customer cancels an order within 12 hours after purchasing, LoveNestle guarantees to refund 95% of the full price of the order. LoveNestle will deduct 5% of your order amount as a bank and online platform transaction fee. If the customer cancels the order within 24 hours, LoveNestle will refund the customer 80% of the full price of the order, depending on the order's production progress.
| Order Cancellation Availability | Order Status | Refund Amount | Refund Process Time |
|---|---|---|---|
| 12 hours after placing the order | In-Progress | 95% of the order amount | 3-5 working days |
| 24 hours after placing the order | In-Progress | 80% of the order amount | 3-5 working days |
LoveNestle's factory will start to produce each customer's order as soon as each customer purchases an order. Please note that orders cannot be canceled once in production.
Restocking Fee and Product Return
If you decide to return our products after receiving them, you will be charged a restocking fee. This fee is applied to cover the costs associated with processing and handling your return.
Please note that restocking fees vary depending on the product and the reason for your return. The restocking fee is typically a percentage of the total purchase price of the product.
However, if the return is not due to a quality issue, you will be responsible for the cost of shipping our products back to our factory or warehouse. This fee covers the shipping costs incurred by our company for returning the item to our facility.
We understand the importance of customer satisfaction and will always try our best to accommodate your needs. If you have any concerns or questions about our return policy, please reach out to our customer service department.
Please contact our customer service team at [email protected] to process order cancellation. LoveNestle only processes order cancellation requests that have gone through customer service communication within 24 hours after each customer purchases the order.
Changes to our Refund & Return Policy
We reserve the right to change the Refund and Return Policy. The policy came into effect on the date published at the bottom of this document.
Policy Version 1.0
Effective Date: 20/05/2023
